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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6428
Experience:  18+ years experience as Appliance Tech.
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Light on wont showing key on left.. I can't cancel

Customer Question

Light on wont showing key on left . . I can't cancel programme.
JA: What's the brand and model of your lighting? How old is it?
Customer: Bosch series 4
JA: How long has this been going on with your Bosch lighting? What have you tried so far?
Customer: Just this once
JA: Anything else we should know to help you best?
Customer: I tried cancel by holding down 2 buttons , ready in button & start reload
Submitted: 9 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 9 days ago.

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 9 days ago.
WAE24377GB/97 *****************4
Expert:  KevinWhiteJA replied 9 days ago.

Thank you for the model number.

Please try this to solve the issue:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Press and hold the START button for around 10 seconds to unlock the control.

Then try any program and it should work.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Customer: replied 9 days ago.
I have it sorted thanks
Expert:  KevinWhiteJA replied 9 days ago.

You are very welcome and Good Luck.

Cheers