How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Erdal Zal Your Own Question
Erdal Zal
Erdal Zal,
Category: Appliance
Satisfied Customers: 4680
Type Your Appliance Question Here...
Erdal Zal is online now

One of the electric rings on our hob is not working

This answer was rated:

Hi one of the electric rings on our hob is not working properly
JA: What's the brand and model of your hob? How old is it?
Customer: It is a Candy, I dont have to number to hand . It is about 15 years old
JA: How long has this been going on with your hob? What have you tried so far?
Customer: it has been going on for a month or so . I just need to fiddle with the control knob
JA: Anything else we should know to help you best?
Customer: The other three rings work fine

Good Morning

Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.
I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat.
I am sorry that you faced this problem!

If it doesn't work, there could be several reasons. The controller really came to be defective or the heating ring itself. To be able to determine it you would have to take everything apart and measure everything with a measuring device. Would you like to repair yourself? Do you have enough tools at home?

Please feel free to continue this topic if you have any further questions. I would be very happy to help you!
Kind regards,

Erdal Zal and other Appliance Specialists are ready to help you
Customer: replied 9 days ago.
I do not have the tools to repair myself.

Okay you want