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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6400
Experience:  18+ years experience as Appliance Tech.
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I have a Sharp dishwasher it's stuck on complete cycle and

Customer Question

I have a Sharp dishwasher it's stuck on complete cycle and would not do anything I tried reset, also cleared filter, checked salt level everything seems correct
JA: Do you know the model of your Sharp dishwasher? How old is it?
Customer: 2 years -qw-dx41f37s
JA: How long has this been going on with your Sharp dishwasher? What have you tried so far?
Customer: its been like this for past 3 days, I tried cleaning filter, tried resetting, check salt level
JA: Anything else we should know to help you best?
Customer: not sure what else need to be done to remove that light
Submitted: 6 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 6 days ago.

Good day,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 6 days ago.
Ok thanks
Expert:  KevinWhiteJA replied 6 days ago.

This indicates, water has leaked in the base of appliance and activated the anti-flood device.

You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.

After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.

Then please clean the mesh filter from inside and make sure it is not blocked.

Now, reconnect everything and plug it back; select any program.

It should work however, if the problem occurs again you will have to check what is causing the leak.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Customer: replied 6 days ago.
How do I get rid of light for dishwasher
Customer: replied 6 days ago.
I just paid £5
Expert:  KevinWhiteJA replied 6 days ago.

Please read my previous message and follow the advise.

Expert:  KevinWhiteJA replied 6 days ago.

The automated phone call message is optional and premium service.

Sorry, I am not available for phone calls, and I am happy to help this way.

However, if you opt for phone call then another expert will call you based on their availability.

Customer: replied 6 days ago.
Ah ok thanks
Expert:  KevinWhiteJA replied 6 days ago.

You are very welcome and Good Luck.

Cheers

Customer: replied 6 days ago.
Hi I tried above suggestation still the same ☹️
Customer: replied 6 days ago.
File attached (M64PSV5)
Customer: replied 6 days ago.
Hi you there
Expert:  KevinWhiteJA replied 6 days ago.

Please understand this is not an immediate service as we are not always available here. Moreover, we have to check the schematics before we can provide you with an accurate answer. However, I will now try to respond as soon as I can. Thank you for your patience and understanding.

Expert:  KevinWhiteJA replied 6 days ago.

OK and now when it starts, what exactly happens ?

Does it start to fill ?

Customer: replied 6 days ago.
Thank you kevin this is my first time using the service apologies for being impatient
Expert:  KevinWhiteJA replied 6 days ago.

No problem, I understand.

Please answer my previous questions.

Customer: replied 6 days ago.
Nope it just sits at the same place I cleared all the water checked clogged drainage cleared filter but no luck
Expert:  KevinWhiteJA replied 6 days ago.

OK and in the image that you sent earlier, the light is continuously red ?

Customer: replied 6 days ago.
continuous red I tried all possible combinations but nothing works.
Expert:  KevinWhiteJA replied 6 days ago.

OK, I am afraid the light indicates a pressure switch and/or heater fault.

You will have to check if pressure switch is clogged.

If pressure switch is not clogged then I am afraid the heater is faulty and will need replacement.

If there is anything else I can help you with, please let me know.

Cheers

Customer: replied 6 days ago.
Oops time to hit currys for new one again thank you for your help.
Expert:  KevinWhiteJA replied 6 days ago.

You are very welcome and Good Luck.

Cheers