Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** I will assist you today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
Red light in your freezer indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.
Please try this to solve the issue:
Leave it unplugged and empty with door open for around 12-24 hours.
Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.
The problem should be resolved.
However, if the issue appears again then the problem is with defrost operation.
You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.
Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!
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Have a wonderful day.
I understand, you may try this after you have used most of the products or leave it unplugged and open for around 2 hours only.
Alternatively, you may contact Hotpoint at 03448 225 225 to book repair.
If there is anything else I can help you with, please let me know.