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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6435
Experience:  18+ years experience as Appliance Tech.
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How is the warranty on an oven, electric. Maybe 3 years old,

Customer Question

How long is the warranty on an oven
JA: Is your oven gas or electric? How old is it?
Customer: electric. Maybe 3 years old
JA: How long has this been going on with your oven? What have you tried so far?
Customer: it’s showering an error 6 code
JA: Anything else we should know to help you best?
Customer: indint think so
Submitted: 10 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 10 days ago.

Good day,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 10 days ago.
GCM712X
Expert:  KevinWhiteJA replied 10 days ago.

Thank you for the model number.

Error code 6 in your oven is incorrect voltage fault and/or door lock fault.

These issues usually occur due to power surge/power cut.

To solve the issue, please follow these instructions:

You will have to leave the appliance completely unplugged for around 1 hour.

Then plug it back and reset the clock, it should work.

However, if the issue appears again then I am afraid, the door lock and/or clock control is faulty and will need replacement.

Some selected Gorenje appliances are covered by warranty for either 1, 2 or 5 years from the date of purchase so, you may contact them and check with them.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.