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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6435
Experience:  18+ years experience as Appliance Tech.
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My fridge stopped working, sorry for the delay, m fridge

Customer Question

my fridge stopped working
JA: What's the brand and model of your fridge? How old is it?
Customer: hello sorry for the delay
JA: Hi. How can I help?
Customer: m fridge says high temp
JA: How long has this been going on with your refrigerator? What have you tried so far?
Customer: since this morning, i have turned it on and off from the screen
JA: Anything else we should know to help you best?
Customer: fridge is a two door both freezer and fridge is warmer than it’s supposed to be so water leaking from freeEr freezer
Submitted: 10 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 10 days ago.

Good day,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please provide its make and complete model number.

Expert:  KevinWhiteJA replied 10 days ago.

Hello,

Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 12-24 hours.

Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Customer: replied 10 days ago.
Hello, i didn’t have the information you asked until now
Customer: replied 10 days ago.
it’s Electrolux side by side refrigerator
Customer: replied 10 days ago.
there is a number on the user guide###-##-####May 2009
Customer: replied 10 days ago.
currently the screen saying adjusting temp but it keeps faolimg
Customer: replied 10 days ago.
failing
Customer: replied 10 days ago.
this was few hours ago now it’s like this
Customer: replied 10 days ago.
but it’s not changing
Expert:  KevinWhiteJA replied 10 days ago.

Hello, sorry was offline when you sent those messages.

Expert:  KevinWhiteJA replied 10 days ago.

If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable. I promise to respond as soon as I return.

Expert:  KevinWhiteJA replied 10 days ago.

The number that you provided is incorrect.

Expert:  KevinWhiteJA replied 10 days ago.

Please try my previous advise to reset the refrigerator.

Customer: replied 10 days ago.
Good morning, that’s not a problem
Customer: replied 10 days ago.
the number i have provided is from the user guide
Expert:  KevinWhiteJA replied 10 days ago.

I understand, have you already tried what was advised ?

Customer: replied 10 days ago.
i have unplugged the fridge overnight and turned it on again, will let you know if it works in few hours
Customer: replied 10 days ago.
kept it unplugged with open doors over night
Expert:  KevinWhiteJA replied 10 days ago.

Perfect.

Thank you.

Customer: replied 9 days ago.
it’s working thank you
Expert:  KevinWhiteJA replied 9 days ago.

Excellent :)

You are very welcome and Good Luck.

Cheers