Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** I will assist you today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
Have you descaled the appliance already and checked the brewing unit ?
OK and it is not soiled and perfectly cleaned including the sealing and terminals ?
Please check this IMAGE (part#711 is the brewing unit).
Please ensure everything is cleaned and dry including the contacts where you insert the brew unit.
Then plug it back and try again, please let me know how it goes.
Sure, this remains open till you want.
You may try to wipe it with warm water then plug it back and try again.
If the issue remains and the sealing are all fine not worn out then the issue is with the drive that may need replacement.
Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!
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Have a wonderful day.
Drive mechanism is involved in process of brewing, if that goes faulty the control board thinks that brewing unit is stuck hence, you get that error code.
Yes, that is what I mean by error.
If drive is faulty then drive mechanism will need replacement.
You may contact Siemens and check if they can repair it under some kind of repair plan.
You are very welcome and Good Luck.
OK, I understand however, as stated earlier the drive mechanism will need replacement.
You may contact Siemens at 0344(###) ###-####to book repair.
If drive mechanism is replaced then cost of repair will be £83 + repair charges (£99 if done by Siemens).
If there is anything else I can help you with, please let me know.