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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6435
Experience:  18+ years experience as Appliance Tech.
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Just taken delivery of washing machine NSWM743UWUKN I can’t

This answer was rated:

Just taken delivery of washing machine NSWM743UWUKN I can’t open the door to get the instructions
JA: Have you tried resetting your washer by unplugging it for 60 seconds then plugging it back in? How old is it?
Customer: New ir only came half an hour ago
JA: How long has this been going on with your washer? What have you tried so far?
Customer: It is a new machine never used
JA: Anything else we should know to help you best?
Customer: How do I open the door

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Is it plugged in already and have you tried a program ?

The automated phone call message is optional and premium service.

Sorry, I am not available for phone calls, and I am happy to help this way.

However, if you opt for phone call then another expert will call you based on their availability.

Customer: replied 9 days ago.
Cannot open the door to put anything in and get the instructions out

Something may be stuck inside hence, door will not open.

You may contact Hotpoint or the dealer from where you bought this appliance and get it replaced by another one.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

KevinWhiteJA and other Appliance Specialists are ready to help you