Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is***** will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be. Hope we can resolved it quickly.
Please checked if there is a internal blockage in the spout,you may remove the blockage using a wooden toothpick.
Try to unplug the machine for 10 minutes and turn it OFF, then replug it and turn it ON,wait to initialize for a second until you've seen the display.Then try to make coffee.
We cannot open the machine yet for troubleshooting because its under warranty or service warranty by delonghi,but I suggest to contact its supplier and report so that if there is a part needed to replace they will automatically replaced or provide.
Its under warranty so you can go back to the retailer.