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Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 21807
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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I have a Beko American fridge freezer, Recently I noticed

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I have a Beko American fridge freezer
JA: Do you know the model of your Beko fridge? How old is it?
Customer: Recently I noticed the ice cubes in the ice compartment had not frozen- they are just water.
JA: How long has this been going on with your Beko refrigerator? What have you tried so far?
Customer: The sign outside the freezer says it is -18c
JA: Anything else we should know to help you best?
Customer: The rest of the freezer contents seem to be frozen

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now.

If the ice maker isnt freezing the water in the ice tray then theres a cooling issue in there.

You may feel the rest of the freezer is fine but when you get a cooling issue its always the ice that goes first.

What you can try is either a 24 hour defrost or if you can empty the freezer and turn the power off.

Then you need to remove the rear panel inside the freezer.

Behind there is the evaporator. Check to see if theres ice build up on the evaporator, If so then use a hairdyer or hand held steamer and defrost it from there.

Then you need to check the defrost heater and see if faulty as when these fail this is the fault you get.

So try that if you can and see what you find from there.


Customer: replied 9 days ago.
where is the model number written. I should think the model is at least 10 years old

The model number is ***** on a sticker inside the fridge section on the side wall.

Customer: replied 9 days ago.
I have looked on the side walls of the fridge and there is no model number

If its not there then its been removed.

There may be another sticker on the back of the appliance if you can access there.

Have you tried looking behind the salad box?

Customer: replied 9 days ago.
Model number is ***** and product number is *****

On this model you need to do as above if you are able to.

Customer: replied 9 days ago.
ok i will try that- how do I know if the defrost heater is faulty?

You need a multimeter to test this.

Its usually around 500 Ohms so if you know how to test it then try that and see what you find.

Customer: replied 9 days ago.
Ok' well I don't have a multi meter so let's end the conversation now. Goodbye

No worries, Goodbye.

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