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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6456
Experience:  18+ years experience as Appliance Tech.
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Our Bosch washiing machine has locked itself shut and we

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our Bosch washiing machine has locked itself shut and we can't open the door
JA: Have you tried resetting your Bosch washer by unplugging it for 60 seconds then plugging it back in? How old is it?
Customer: Yes we've tried that.
JA: How long has this been going on with your Bosch washer? What have you tried so far?
Customer: It is three and a half years old
JA: Anything else we should know to help you best?
Customer: Can't think of anything

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please provide its complete model number (starts with E nr).

Customer: replied 11 days ago.

I am afraid, that is incorrect.

However, without the information requested in my previous response, I can only give you a general answer, but I hope this helps.

Please try this to unlock the door:

Please unplug the appliance and remove the bottom front flap.

Keep some beach towels and shallow container under the filter.

Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Now, with your fingers check if impellor rotates.

Then you will see a pull tab next to the filter, pull it to open the door.

Now, reconnect everything and plug it back.

Then try an empty wash cycle and if the error returns, I am afraid door lock is faulty and will need replacement.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Customer: replied 11 days ago.
Could you just explain a bit more about the pull tab. There was no clogging in the drain pump filter but the door still won’t open.
When we try to turn the machine on to a cycle it says END and there is a flashing red key sign.

OK, that indicates the control is locked.

Press and hold the START button for around 10 seconds or two buttons with LOCK symbol together for around 10 seconds, to unlock the control.

Customer: replied 11 days ago.
We’ve just managed to open the door successfully. Thank you. Will now try a wash and fingers crossed it’ll be ok.
Thank you.

Excellent :)

You are very welcome and Good Luck.


Customer: replied 11 days ago.
No need to Celebrate! We now can open the door but can’t seem to get any cycle to work.
The red key is still lit up but when we try to start the cycle it just beeps at us!
Please could you continue this conversation with my husband as I have to go out.
His mobile no is***********

I am not celebrating, was happy that you were able to open the door.

Please provide its model number from the label inside the door.

KevinWhiteJA and other Appliance Specialists are ready to help you

The automated phone call message is optional and premium service.

Sorry, I am not available for phone calls, and I am happy to help this way.

However, if you opt for phone call then another expert will call you based on their availability.

Customer: replied 11 days ago.
E WAN28100GB/19
Customer: replied 11 days ago.
Please can you reply to*********** Thanks.

Thank you for the model number.

Press and hold the RPM and FINISH IN buttons together for around 10 seconds, to unlock the control.

Customer: replied 11 days ago.
Looks like we’ve done it! Hooray.? You’re a star. Thank you. …Liz

Glad it is sorted.

Now we can celebrate :)

You are very welcome and Good Luck Liz.