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Category: Appliance
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I purchased a Delonghi magnificent smart coffee machine

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Hi I purchased a Delonghi magnificent smart coffee machine model no. Exam 250.33 . TB serial no 13529 S11 and no beside water tank *****************26 on 24 /12 /2021. I carried out descaling as indicated by light coming on 2 days ago using delonghi decalk descaled as recommended. Light did not go out so I repeated process. Light did not still go out. I watched your video prior to doing same so carried out process as recommended. I then did troubleshooting and rinsed machine 3 times. Descaling light remains on . What do I do.
JA: Do you know the model of your Delonghi coffee maker?
Customer: . It’s a magnificent smart. Model no as mentioned above
JA: How long has this been going on with your Delonghi coffee maker? What have you tried so far?
Customer: Have you read my initial message. All info is in that. This was my first time descaling as I only purchased machine at Christmas 3 to 4 weeks ago.
JA: Anything else we should know to help you best?
Customer: No I just need to know how I put out this light so I will know when I need to descale again.
Hi ,

This seems to be a fault in your appliance

As it's under warranty my advice is to return it to where you purchased it and they will replace this


Customer: replied 4 months ago.
Hi The shop has advised me I need a technician report reference no and an uplift no if they are to change the product

Hi ,

Sorry about the delay the sight has been down

Please contact delonghi and they will arrange collection of the machine




Customer: replied 4 months ago.
Hi. This number does not work from Ireland. What number will work for me to contact delonghi ie full number with code please
Customer: replied 4 months ago.
Hi ,

Sorry about delay I am in Ireland myself

01(###) ###-####/p>Kenilworth electrical are the main service agents for Ireland

I hope this helps


EricMoo-h9b0f2mra1cp and other Appliance Specialists are ready to help you
Customer: replied 4 months ago.
Thank you.

Good Morning,

You are more than welcome