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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 7883
Experience:  18+ years experience as Appliance Tech.
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Have a Panasonic fridge freezer can't find serial number

Customer Question

Hi have a Panasonic fridge freezer can't find serial number having problems setting freezer
JA: Do you know the model of your Panasonic fridge? How old is it?
Customer: Arround 6years I bought in ***** *****
JA: How long has this been going on with your Panasonic refrigerator? What have you tried so far?
Customer: Engineer came and had a look says he cleaned compressor as it was overheating told me to switch off for 2hours then it should work freezer temperature still at 12 can't increase
JA: Anything else we should know to help you best?
Customer: How to increase freezer temperature
Submitted: 21 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 21 days ago.

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Panasonic Fridge Freezer.

Expert:  KevinWhiteJA replied 21 days ago.

The fan inside the freezer is working ?

Customer: replied 21 days ago.
It's sounds like it's making a noise
Expert:  KevinWhiteJA replied 21 days ago.

Thank you.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance, that is the reason fan is making noise and that is why compressor was overheating.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 12-24 hours.

Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Expert:  KevinWhiteJA replied 21 days ago.

Alternatively, you may call Panasonic at 0344(###) ###-####/b> to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 21 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

Customer: replied 20 days ago.
Modelnr-b53v2 can't adjust freezer temp having set to-20 it defaults back to minus 12
Expert:  KevinWhiteJA replied 20 days ago.
Thank you, ***** ***** my previous advice.
Customer: replied 20 days ago.
Thanks will ring Panasonic
Expert:  KevinWhiteJA replied 20 days ago.
You are welcome and Good Luck.