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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 7794
Experience:  18+ years experience as Appliance Tech.
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My my washing machine door refuses to open I have run many

Customer Question

Hi
JA: Hello. How can I help?
Customer: my Hi my washing machine door refuses to open I have run many cycles on it yet it doesn’t open how can I get it opened
JA: Is your washer top or front loading? How old is it?
Customer: front
JA: How long has this been going on with your washer? What have you tried so far?
Customer: Since three days
JA: Anything else we should know to help you best?
Customer: I’ve run many cycles different ones just trying to make sure that it opens but it’s not happening
Submitted: 10 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 10 days ago.

Good day and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Washing machine.

Expert:  KevinWhiteJA replied 10 days ago.

Please provide its make and complete model number. 

Customer: replied 10 days ago.
Where is it mentioned
Expert:  KevinWhiteJA replied 10 days ago.

Thank you for the image, it is Hoover washing machine.

Expert:  KevinWhiteJA replied 10 days ago.

The model number can be found on the User manual or on the label located inside the door (which you are unable to open).

Expert:  KevinWhiteJA replied 10 days ago.

Good day,

Without the model number requested in my previous response, I can only give you a general answer however, I hope this helps.

This indicates the door lock is faulty and will need replacement.

Please try this to unlock the door:

Please unplug the appliance and remove the bottom front flap.

Keep some beach towels and shallow container under the filter.

Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Now, with your fingers check if impellor rotates.

Then you will see a pull tab next to the filter, pull it to open the door.

If you do not see a pull tab then, with the back of your fist give a slight bang on the door where it locks and it should open.

Now, reconnect everything and plug it back.

Then try an empty wash cycle and if the error returns, I am afraid door lock is faulty and will need replacement.

Alternatively, you may call Hoover at 03444 995 599 to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 10 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

Customer: replied 10 days ago.
I paid for the phone call but got the solution by chat/ email. Would like to request a refund for the call
Expert:  KevinWhiteJA replied 10 days ago.

For payments etc. please contact customer support.

Sorry, I can only provide technical assistance and do not deal in payments.

Customer: replied 10 days ago.
Can my phone call and my membership fees be refunded
Expert:  KevinWhiteJA replied 10 days ago.

For payments etc. please contact customer support.

Sorry, I can only provide technical assistance and do not deal in payments.

Customer: replied 10 days ago.
Model no is
Customer: replied 10 days ago.
WDXOA 496FA-80