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Erdal Zal
Erdal Zal,
Category: Appliance
Satisfied Customers: 5497
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My Bosch exxcel 7 washing machine is not working. When you

Customer Question

Hello my Bosch exxcel 7 washing machine is not working. When you switch it on is stack on 13 m whatever program I put her on
JA: Is your Bosch washer top or front loading? How old is it?
Customer: front loaded
JA: How long has this been going on with your Bosch washer? What have you tried so far?
Customer: about 7 years I think
JA: Anything else we should know to help you best?
Customer: there is 3 symbols on the panel a key , a star , and the door close sign
Submitted: 16 days ago.
Category: Appliance
Expert:  Erdal Zal replied 16 days ago.
Good Day 

Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.

Sorry, I can't make a call, but another expert can do it for you if you wish. I will try to help you as best I can via chat.

I am sorry that you have faced this problem!

it may be that the key lock has been activated. I hope that we can fix this quickly so that you can save technicians costs. Please try this first: press the start button for at least 5 seconds. The key symbol should then be removed and you should be able to work normally again. If that doesn't work please try this next: press two buttons. Press the rpm and Finished keys once and hold them both together for at least 5 seconds. You must then be able to use the device again.

Please do not hesitate to continue this topic if you have any further questions. I would be very happy to help you!

With best regards,


Customer: replied 16 days ago.
Thank you I think that that was it .
Expert:  Erdal Zal replied 16 days ago.

I'm happy that you made it. I am pleased that you have saved high technician costs. I hope that you will be happy with this device for a very long time. I want you to be happy with me.