Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** Support Technician with over 10 years of experience, and I will assist you with your appliance today. I am sorry to hear you are having trouble with your appliance. I understand how frustrating that can be. Hope we can resolve it quickly.
To help me better assist you, please provide its make and complete model number and or serial number
could you please confirm if blades do not turn but the motor runs?
Thank you the confirmation.
Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information
The appliance won’t work if the blender is incorrectly fitted.To have a guide please follow blade assembly on page 3 to 4 on the instruction manual.
To view the manual please click this: BLX50 INSTRUCTION MANUAL
You can try to put very little amount of oil or any food-safe lubricant then check part such as the sealing ring, blade unit, and base.
However, If problem do not resolve, the source of the problem is mechanical, the unit needs to be inspected in one of authorized repair centers or you can take the item back into store with your proof of purchase, they will inspect the item for damage and check your warranty status, and offer you the available return options from there. If the item was delivered originally, you can phone Online Customer Services. Alternatively, you may contact Kenwood on 0345(###) ###-####to book a service.
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