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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 7794
Experience:  18+ years experience as Appliance Tech.
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I am contacting you because I have a problem with my

Customer Question

Hello
I am contacting you because I have a problem with my washer-dryer, it makes a loud noise when it changes programs. sometimes the noise stops, the machine works normally. Looks like something got loose. It's a siemens ISENSORIC IQ700. I would like to know what are your tarids and when can you intervene
JA: Are you getting any error codes or messages from your Siemens washer-dryer? How old is it?
Customer: non no errors code and I don't know his age but I think it's not too old
JA: What have you tried so far with your Siemens washer-dryer?
Customer: I use like usually, it makes a strange noise but it's still working
JA: Anything else we should know to help you best?
Customer: it's like something inside sometime the noise stop
Submitted: 8 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 8 days ago.

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Siemens washer dryer.

Expert:  KevinWhiteJA replied 8 days ago.

Please provide its complete model number (starts with E Nr, from the label/rating plate located inside the door).

Customer: replied 8 days ago.
ok I gonna check
Customer: replied 8 days ago.
WD15H520GB/01
FD: 9604
z-nr: 400029
Expert:  KevinWhiteJA replied 8 days ago.

Thank you for the model number.

Please allow few minutes while I check its schematics and then type the answer.

Customer: replied 8 days ago.
Type:WNAD60
*****************0
Customer: replied 8 days ago.
ok thank you
Expert:  KevinWhiteJA replied 8 days ago.

This model was manufactured in April 2016 hence,6 years old.

These issues usually occur if drain is clogged or if motor is faulty.

Please try this to solve the issue:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Expert:  KevinWhiteJA replied 8 days ago.

Then try a empty spin and drain program however, if the issue is still there, you will have to replace the motor and it should work.

Alternatively, you may call Siemens at 03448 928 999 to book repair.

If there is anything else I can help you with, please let me know.

Customer: replied 8 days ago.
are you sure
because my appliance continue to wash just a big noise when the program changes
and after it desappear and it comes back
Customer: replied 8 days ago.
you are telling me about drain pump filter
Customer: replied 8 days ago.
but I will do it
Expert:  KevinWhiteJA replied 8 days ago.

Yes, have you already cleaned the drain pump filter ?

Customer: replied 8 days ago.
No, but I will follow your instrucutions
Expert:  KevinWhiteJA replied 8 days ago.

Yes, I am sure, in this model there is sensor located near the motor and drum belt and also, motor control board.

If any of these is faulty these type of issues may occur.

Expert:  KevinWhiteJA replied 8 days ago.

Perfect, please clean the drain pump and the problem should be resolved.

However, if issue is still there you will have to call Siemens to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 8 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

Customer: replied 8 days ago.
thank you for your help
Customer: replied 8 days ago.
thank you for you professionalism
Expert:  KevinWhiteJA replied 8 days ago.

You are very welcome and Good Luck.

Have a wonderful day.

Expert:  KevinWhiteJA replied 8 days ago.

Thank you.