How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 7866
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My Bosch Serie/4 Vario Perfect washing machine will not

Customer Question

My Bosch Serie/4 Vario Perfect washing machine will not empty the water on any cycle and the letter E appears on the control panel
JA: Is your Bosch washer top or front loading? How old is it?
Customer: Front
JA: How long has this been going on with your Bosch washer? What have you tried so far?
Customer: since yesterday
JA: Anything else we should know to help you best?
Customer: it will complete the cycles until the last thing to empty the water it also makes a bleeping noise
Submitted: 17 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 17 days ago.

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Bosch washing machine.

Expert:  KevinWhiteJA replied 17 days ago.

Please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 17 days ago.
I cannot supply this as I can’t get the door open as the drum is full of water.
Expert:  KevinWhiteJA replied 17 days ago.

No problem, I understand.

However, without the information requested in my previous response, I can only give you a general answer however, I hope this helps.

Please try this to unlock the door:

Please unplug the appliance and remove the bottom front flap.

Keep some beach towels and shallow container under the filter.

Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Now, with your fingers check if impellor rotates.

Then you will see a pull tab next to the filter, pull it to open the door.

Now, reconnect everything and plug it back.

Then try an empty wash cycle and if the error returns, I am afraid door lock is faulty and will need replacement.

Alternatively, you may call Bosch at 03448 928 979 to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 17 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.