Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an appliance technician for 20 years.
I work with a language translation program and would be very grateful for your understanding.
I'm sorry I can't talk on the phone, but another expert can do it for you if you wish. If you were to book the phone service, then you may have to wait a little while until another expert becomes free and accepts your phone request.
I will try to help you as much as possible via chat.
I am sorry that you are having this problem! Please give me a few minutes to check what kind of device you have and download the correct documents. If you have not written the model number or manufacturer please write it to me now.
I ask you now for a little patience.
The legal warranty is one year. Can you send me a photo of your control panel and display when it is switched on so that I can examine it? You have a place below the message box where you can attach photos.
It may be that the door switch does not work for you. It may be that I do not recognise that the door is closed. Can you close the door more firmly and keep it pressed here while trying to start a programme?
The error message E20 means that you have a clogged end pump or a defective pump. Have you already opened the service flap below and checked the closing pump?
When you opened up everything downstairs, did you also look in the hole and check whether the impeller of the drain pump can move freely?
You have to pull out the filter and look in the hole. If you look in the hole, you will see the impeller. There you have to check if it is free to move.
I am really sorry but there is no other way. You must have enough towels on the floor when you open the filter, the water will flow out. Turn the filter on very slowly and let the water out in a controlled way.
Please good luck and success
Please and I wish you very good luck and success in doing so. You can write a message again at any time. I am always at your disposal. You can always take my help. You are always welcome to JustAnswer.co.uk