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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 7871
Experience:  18+ years experience as Appliance Tech.
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I have a Bosch dishwasher Sms25aw00g bought in Jan 2019. For

Customer Question

Hi, I have a Bosch dishwasher Sms25aw00g bought in Jan 2019. For some time the tab based detergents fail to dissolve properly. Tried different makes and positions for the tab iniside the washer eg cutlery basket (as dispenser fails to open most times) but not at all consistent as some mugs not cleaned and tab partially dissolved only. Setting is for 45 minutes quick wash and no prewash. Can you suggest any remedies, please? Could I use a liquid detergent (what about Fairy washing up liquid for instance)?
JA: Are you getting any error codes or messages from your Bosch dishwasher? How old is it?
Customer: no. Jan 2019- today
JA: How long has this been going on with your Bosch dishwasher? What have you tried so far?
Customer: 9 months or so
JA: Anything else we should know to help you best?
Customer: no. it works in all other respects
Submitted: 16 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 16 days ago.

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Bosch dishwasher.

Expert:  KevinWhiteJA replied 16 days ago.

These issues may occur if dispenser is not opening when it should, yes you have use other detergents recommended by Bosch.

However, if the issue is still there, you will have to replace the dispenser mechanism to solve the issue.

Customer: replied 16 days ago.
What detergents are recommended by Bosch, can I ask?
Customer: replied 16 days ago.
Sorry, iprefer not to pay any more. Cannot you reply via Chat??
Expert:  KevinWhiteJA replied 16 days ago.

The automated phone call message is optional and premium service.

Sorry, I am not available for phone calls, and I am happy to help this way.

However, if you opt for phone call then another expert will call you based on their availability.

Customer: replied 16 days ago.
Thanks but all I meant was, can you indicate one or two recommended detergent brands via Chat (no phone involved)
Customer: replied 16 days ago.
39;Finish' comes up a lot but that is what we have been using...
Expert:  KevinWhiteJA replied 16 days ago.

Sure, please click here to check what Bosch recommends.

Expert:  KevinWhiteJA replied 16 days ago.

Yes, that is the best one and have you already tried cleaning the dispenser ?

Customer: replied 16 days ago.
Not really as it looks pefectly clean - but I can give it a go
Customer: replied 16 days ago.
Thanks for your help. We'll look at it later
Expert:  KevinWhiteJA replied 16 days ago.

OK, please clean it and also check if it opens correctly, if not then dispenser mechanism will need replacement.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 16 days ago.

You're welcome and Good Luck.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

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Have a wonderful day.