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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 7881
Experience:  18+ years experience as Appliance Tech.
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Have E15 error code in dishwasher. So it won’t fill. How can

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Have E15 error code in dishwasher. So it won’t fill. How can I reset?
JA: What happened just before your dishwasher displayed this message?
Customer: Moved dishwasher from one house to another. And think water connection at dishwasher side wasn’t tight and started leaking
JA: How long has this been going on with your dishwasher? What have you tried so far?
Customer: only yesterday after connecting
JA: Anything else we should know to help you best?
Customer: the problem was the water hose wasn’t connected tightly and didn’t realise until kitchen started to flood. Then error message displayed and don’t know how to reset

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Dishwasher.

Please provide its make and complete model number (from the label/rating plate located inside the door).

Customer: replied 18 days ago.
SMS50C26UK/D4. 9704. 01572

Thank you for the model number.

Please allow few minutes while I check its schematics and then type the answer.

The automated phone call message is optional and premium service.

Sorry, I am not available for phone calls, and I am happy to help this way.

However, if you opt for phone call then another expert will call you based on their availability.

Customer: replied 18 days ago.
I’m happy for you to write the advice
Customer: replied 18 days ago.
How can I fix this, I’m a bit time limited as need to go to work soon

E15 indicates, water has leaked in the base of appliance and activated the anti-flood device.

You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.

After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.

Then please clean the mesh filter from inside and make sure it is not blocked.

Now, reconnect everything and plug it back; select any program.

It should work however, if the problem occurs again you will have to replace the flow sensor and/or aquastop valve to solve the issue.

     

Yes, was typing the answer, please follow my previous advise.

Alternatively, you may call Bosch at 03448 928 979 to book repair.

If there is anything else I can help you with, please let me know.

I hope I was able to answer your question.

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Have a wonderful day.

Customer: replied 18 days ago.
I’ve done that and reconnected everything and still have the E15 and check water light flashing

OK and when you tipped it to 45 degrees, water came out from the bottom ?

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