Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an appliance technician for 20 years.
I work with a language translation program and would be very grateful for your understanding.
I'm sorry I can't talk on the phone, but another expert can do it for you if you wish. If you were to book the phone service, then you may have to wait a little while until another expert becomes free and accepts your phone request.
I will try to help you as much as possible via chat.
I am sorry that you are having this problem! Please give me a few minutes to check what kind of device you have and download the correct documents. If you have not written the model number or manufacturer please write it to me now.
I ask you now for a little patience.
It is possible that the inlet valve for the rinsing area is faulty or defective and the water cannot be fed in. It is also possible that you have problems with the motor and it cannot spin. Have you ever tried to start and check only the spin programme?
Would you like to try to repair it yourself or book a repair? I could give you instructions on how to do it accordingly.
I guess you didn't read my messages. In my first message I wrote to you that I cannot make a phone call. If you want to make a call, you may have to wait for an expert to call you. The telephone service is a system-dependent offer that is automatically communicated to every customer. I have no influence on it. You can ignore it. In addition, I have written to you that this error can occur if the inlet valve for the rinsing area is faulty or defective. I asked you if you had ever started the spin programme only to check whether the motor could also be causing this error. Try to start the spin programme and report to me whether the spin and pump programme starts normally and ends properly.
If it does not spin during the spin cycle, you most likely have a problem with the motor. Depending on age and use, the carbon brushes on the motor may be worn out. The carbon brushes must be professionally checked and replaced if necessary. Here is a general link for a video tutorial on how to do it: