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Andrew Balfour
Andrew Balfour, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1659
Experience:  Over 30 Years Experience!
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Team, I’m attempting to replace a BOSCH HBN331E3B built in

Customer Question

Hi Team, I’m attempting to replace a BOSCH HBN331E3B built in stainless steel single oven door (the outer glass panel) - is there a guide available that will help me achieve this?
JA: Is your Bosch oven gas or electric? How old is it?
Customer: electric unsure of age
JA: How long has this been going on with your Bosch oven? What have you tried so far?
Customer: the outer panel came into contact and the glass broke surrounding it so I’m trying to replace one thing I am finding is that the screws are very difficult to remove. Not sure if there is clearly a reason behind this
JA: Anything else we should know to help you best?
Customer: Ideally, it would be great to send you a photo. Is there a way I can do this?
Submitted: 15 days ago.
Category: Appliance
Customer: replied 15 days ago.
Attaching photos for clarity
Expert:  Andrew Balfour replied 14 days ago.

Hello and Welcome to

I would like to start by introducing myself, I am Andrew, one of the many experts on with over 30 years of experience! I know it can be frustrating when electronics go wrong but from my experience, misconfiguration is usually the most common reason and with the right advice and guidance you can be sure to have them addressed. Please allow me a few moments to investigate the information you have logged with us today so that I can provide you with the information you need to have this matter addressed

Expert:  Andrew Balfour replied 14 days ago.

I have investigated the information you have provided and it sounds like you have a query relating to an oven where you are attempting to replace the outer glass. I can understand this can be difficult to change if you are attempting it for the first time and for that reason, I have located video instructions which you can follow step by step, the reason, I have chosen to give you video instructions is that it can be more helpful when you can physically see what needs to be done rather than reading instructions. Please click on the following weblink to be redirected -

Spare Suppliers where you can purchase the glass from:


I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!