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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 7867
Experience:  18+ years experience as Appliance Tech.
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Fridge fan won’t stop

Customer Question

Fridge fan won’t stop
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good afternoon and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Fridge fan that will not stop.

Expert:  KevinWhiteJA replied 15 days ago.

Please provide its make and complete model number. 

Customer: replied 15 days ago.
Customer: replied 15 days ago.
Customer: replied 15 days ago.
If I open the door it stops otherwise it seems to be running all the time forming a lot of ice inside
Expert:  KevinWhiteJA replied 15 days ago.

Thank you for the model number.

Expert:  KevinWhiteJA replied 15 days ago.

Please allow few minutes while I check its schematics and then type the answer.

Customer: replied 15 days ago.
There’s a notification led that flashes when the door is open for a long time and in our case it is constantly on
Customer: replied 15 days ago.
Thank you
Expert:  KevinWhiteJA replied 15 days ago.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 12-24 hours.

Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Customer: replied 15 days ago.
Ok, I’ll try it. Thank you very much!!
Expert:  KevinWhiteJA replied 15 days ago.

Alternatively, you may call Hotpoint at 03448 225 225 to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 15 days ago.

You're welcome and Good Luck.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.