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Andrew Balfour
Andrew Balfour, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1659
Experience:  Over 30 Years Experience!
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My zanussi microwave is stuck on Safe mode, prett new. Model

Customer Question

My zanussi microwave is stuck on Safe mode
JA: Do you know the model of your Zanussi microwave? How old is it?
Customer: prett new. Model ZVENW6X1
JA: How long has this been going on with your Zanussi microwave? What have you tried so far?
Customer: pressing buttons etc Surely there is a way to get it out of this kide Mode
JA: Anything else we should know to help you best?
Customer: not really
Submitted: 14 days ago.
Category: Appliance
Customer: replied 14 days ago.
Expert:  Andrew Balfour replied 14 days ago.

Hello and Welcome to

I would like to start by introducing myself, I am Andrew, one of the many experts on with over 30 years of experience! I know it can be frustrating when electronics go wrong but from my experience, misconfiguration is usually the most common reason and with the right advice and guidance you can be sure to have them addressed. Please allow me a few moments to investigate the information you have logged with us today so that I can provide you with the information you need to have this matter addressed

Expert:  Andrew Balfour replied 14 days ago.

I have investigated the information you have provided and it sounds like you have a query relating to a Microwave that has a Safe mode function enabled. I would suggest this is similar to a child lock just named differently, it is daily straightforward to unlock and to do so, please see the steps I have attached below which will assist you to disable this function to enable using it again.

  1. Ensure the dial for the heating functions is in the off position.
  2. Press and hold and at the same time for 2 seconds.
  3. Press and hold favourite and clock.
  4. The signal sounds.
  5. Padlock or safe will be displayed.
  6. The door is unlocked.

I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!


Customer: replied 14 days ago.
Ok great
Expert:  Andrew Balfour replied 14 days ago.

All the best.

Customer: replied 14 days ago.
That has not worked
Expert:  Andrew Balfour replied 14 days ago.

Can you restart the unit and try again?

Customer: replied 14 days ago.
Done that
Expert:  Andrew Balfour replied 14 days ago.

I have checked the user manual, there is no mention of safe mode.