Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an appliance technician for 20 years.
I work with a language translation program and would be very grateful for your understanding.
I'm sorry I can't talk on the phone, but another expert can do it for you if you wish. If you were to book the phone service, then you may have to wait a little while until another expert becomes free and accepts your phone request.
I will try to help you as much as possible via chat.
I am sorry that you are having this problem! Please give me a few minutes to check what kind of device you have and download the correct documents. If you have not written the model number or manufacturer please write it to me now.
I ask you now for a little patience.
There can be several reasons why you cannot open the door. It may be that you have problems with the door switch, control board or door lock. Depending on the manufacturer, there may be a different reason. Can you describe what symbols you see on the control panel or display? Or send me a photo of it so I can examine it. You have a place below the right side of the message box where you can attach photos.
Here is a link how it is described how you can send photos.
Thanks for the information and the photo. I think they have problems with the drain. Have they already opened the service door downstairs and pulled it out, including cleaning and checking everything?
You have not yet responded to my last message. If you have not yet done what I wrote to you, I would recommend you to do it. When you do it, take enough towels on the floor so that you don't have a flood. There might still be some water left in the floor.
It is your decision whether to call a technician or a plumber. Here is a link with the general video instructions on how to do it:
Please good luck and success