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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 7794
Experience:  18+ years experience as Appliance Tech.
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My fridge doesn't work, Samsung, the whole power is off, I

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HI, Good morning my fridge doesn't work
JA: What's the brand and model of your product?
Customer: Samsung
JA: What have you tried so far with your Samsung product?
Customer: the whole power is off, I checked the wire and the fuse, there is no problem with them so fa4 so far
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no more thing other than the power on problem
KevinWhiteJA

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Samsung Fridge.

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Please provide its complete model number.

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Customer: replied 5 days ago.
MODEL
RS53K4400SA

Thank you for the model number.

The freezer side is working fine ?

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Customer: replied 5 days ago.
no. it is totally gone
Customer: replied 5 days ago.
i have call the local technician to check it

OK, I am afraid, this indicates the power module is faulty and will need replacement.

If the appliance is under 5 years old then you may call Samsung and get it repaired under warranty.

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I understand, you may call Samsung at 0333(###) ###-####to book repair.

If there is anything else I can help you with, please let me know.

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Customer: replied 5 days ago.
thank you very much. I would let the technician to check it at first. i am afraid that the fridge is out of the warranty.

You're welcome and Good Luck.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

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Customer: replied 5 days ago.
ok

OK, if you have any other questions, please let me know.

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