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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 7799
Experience:  18+ years experience as Appliance Tech.
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My hotpoint heat pump tumble dryer cuts off after 2minutes.

This answer was rated:

Hi. My hotpoint heat pump tumble dryer cuts off after 2minutes. All filters have been cleaned.
JA: What's the brand and model of your dryer? How old is it?
Customer: Hotpoint TDHP871 it’s only just over 1 year old
JA: How long has this been going on with your dryer? What have you tried so far?
Customer: Since yesterday I have cleaned and hoovered out all filter areas. No water in the tank.
JA: Anything else we should know to help you best?
Customer: no that’s all

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Hotpoint dryer.

Have you seen any error codes or flashing lights?

Customer: replied 6 days ago.
No there is no fault codes or anything. When it cuts off though it keeps beeping, looks like an orange coloured light flashes.

Thank you.

I am afraid, this indicates the heating element and/or thermostat is faulty and will need replacement.

Are you willing to repair it yourself, if instructions are provided ?

Customer: replied 6 days ago.
Yeah I would give it a go.

OK, you will have to unplug the appliance and then pull it out.

Then remove the rear panel, then test the heater and thermostat for continuity.

Replace the part that reads open circuit.

Alternatively, you may call Hotpoint at 03448 225 225 to book repair.

If there is anything else I can help you with, please let me know.

Customer: replied 6 days ago.
What are the parts I would need?

We do not sell parts, you may click here or call Hotpoint to order the parts. 

If there is anything else I can help you with, please let me know.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

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