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Tim JA
Tim JA, Customer Service
Category: Appliance
Satisfied Customers: 3049
Experience:  Owner at Self-employed
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Half of my grill element wont turn off when I switch it off,

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Half of my grill element wont turn off when I switch it off
JA: What's the brand and model of your appliance? How old is it?
Customer: hotpoint DKU5 541 j c Ix
JA: How long has this been going on with your Hotpoint appliance? What have you tried so far?
Customer: double height oven
JA: Anything else we should know to help you best?
Customer: I have to turn the main isolation switch off to stop it heating up

Good afternoon, and welcome to the Technical section in Just Answer, an independent paid question and answer platform that matches customers' questions to experts in various skills. My name is ***** ***** I'll be happy to help you today.

I'm sorry to hear of your grill problem. I'll just review your question and hopefully will be able to reply with the information you need. Please bear with me as it's quite busy here this afternoon.

It's likely to be the regulator that's faulty.  How old is your cooker?

Customer: replied 4 days ago.
Just over 2 yrs
Customer: replied 4 days ago.
Is this expensive? Am i better off looking at a new oven?

This appliance should have a 10 year parts warranty.  To initiate a claim, please call 0344(###) ###-####/b> and book a repair.  I hope this answers your question; if not please let me know.

Tim JA and other Appliance Specialists are ready to help you