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Pete itpeter
Pete itpeter,
Category: Appliance
Satisfied Customers: 29226
Experience:  dasdasd
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I have an issue with my LG TV. Suddenly after 3 years

Customer Question

Hi, I have an issue with my LG TV. Suddenly after 3 years without any issue, i have the sound but no image. I haven't changed any plug. I don't know what to do. Do you have any recommendation? Thanks
JA: Do you know the model of your LG appliance?
Customer: yes: 43UK6300PLB
JA: How long has this been going on with your LG appliance? What have you tried so far?
Customer: It's been 10 days. I have tried to unplug and replug the wires behind the TV.
JA: Anything else we should know to help you best?
Customer: nope
Submitted: 18 days ago.
Category: Appliance
Expert:  Pete itpeter replied 18 days ago.
Hi there,  I am Pete and I'll be happy to assist you today.
Expert:  Pete itpeter replied 18 days ago.

How do you normally receive your TV signal?

What all devices are connected to the TV?

Can you view the TV's on-screen menu?

Customer: replied 18 days ago.
Hi Pete
I have plugged the TV via the terrestrial cable. She is also connected to my BT box
the screen is completely black
Expert:  Pete itpeter replied 18 days ago.

Can you view the TV's on-screen menu?

Expert:  Pete itpeter replied 18 days ago.

If you shine a bright torch on the TV can you see a faint image?

Customer: replied 18 days ago.
No I can’t see anything
Expert:  Pete itpeter replied 18 days ago.
Since there is sound but no image is appearing on the screen, the TV has an internal fault and will require a repair.

You can arrange a repair through a local electronics store, or by calling 0344(###) ###-####

Expert:  Pete itpeter replied 18 days ago.

Does that fully answer your question? Please let me know if you have any further questions on this topic and I'll be happy to assist you further.

Customer: replied 18 days ago.
Ok thanks I will call for a repair then
Expert:  Pete itpeter replied 18 days ago.
You are very welcome :)

Have a great day,

Pete.