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Pete itpeter
Pete itpeter,
Category: Appliance
Satisfied Customers: 29226
Experience:  dasdasd
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I was trying to sign in to the Netflix app and all of the

Customer Question

Hi.
JA: Hi. How can I help?
Customer: I was trying to sign in to the Netflix app and all of the sudden the screen went black i can hear sounds but no image
JA: What's the brand and model of your appliance? How old is it?
Customer: So its phillips i bought 3 years ago
JA: What have you tried so far with your Philips appliance?
Customer: I have tried to unplug it several times but still no image
JA: Anything else we should know to help you best?
Customer: no
Submitted: 18 days ago.
Category: Appliance
Expert:  Pete itpeter replied 18 days ago.
Hello, I am Pete and I'll be happy to assist you today.
Expert:  Pete itpeter replied 18 days ago.

What is the model number of your Philips device?

Customer: replied 18 days ago.
Hi
Expert:  Pete itpeter replied 18 days ago.

Hi  what is the model number of your Philips device?

Customer: replied 18 days ago.
How can I find the model
Expert:  Pete itpeter replied 18 days ago.

Is it a Philips TV?

Customer: replied 18 days ago.
Expert:  Pete itpeter replied 18 days ago.
Okay, try unplugging it for 2 minutes then plug it back in and turn it on and try again.

Let me know if that works?

Customer: replied 18 days ago.
This is the one that i have
Customer: replied 18 days ago.
I’ve tried that 10 times and still no image
Expert:  Pete itpeter replied 18 days ago.
Is the issue only with Netflix?

Can you launch other apps ok?

Can you see the TV's on-screen menu?

Customer: replied 18 days ago.
I cant see anything now, i can hear sou ds but no images at all, even if it’s youtube or whatever
Expert:  Pete itpeter replied 18 days ago.
In that case the TV's display screen has a fault. 

You can arrange a repair through a local TV repair shop or online at https://www.philips.co.uk/c-w/support-home/service-and-repair.html

Expert:  Pete itpeter replied 18 days ago.

Does that fully answer your question?

Please let me know if you have any further questions on this topic and I'll be happy to assist you further.

Customer: replied 18 days ago.
Ok, thank you
Expert:  Pete itpeter replied 18 days ago.
You are very welcome  :)

Have a great weekend!

Pete.