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Pete itpeter
Pete itpeter,
Category: Appliance
Satisfied Customers: 29225
Experience:  dasdasd
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I have just bought a new oven and it doesn’t seem to be

Customer Question

Hello, i have just bought a new oven and it doesn’t seem to be turning off. The cooking process light is still on. I have turned the duration time and the end time off
JA: Is your oven gas or electric?
Customer: dual oven
JA: How long has this been going on with your oven? What have you tried so far?
Customer: for about 15 minutes I have just tried to turn off the duration and end time
JA: Anything else we should know to help you best?
Customer: not that I’m aware of
Submitted: 16 days ago.
Category: Appliance
Expert:  Pete itpeter replied 16 days ago.
Hello, I am Pete and I'll be happy to assist you today. 

What is the brand and model number of your dual oven please?

Expert:  Pete itpeter replied 16 days ago.
Based on the information you have provided so far, if the clock has not been set correctly then the oven will not turn off as expected. 

Ensure the clock has been set correctly on the oven then try again.

Expert:  Pete itpeter replied 16 days ago.

Does that fully answer your question? Please let me know if you have any further questions on this topic and I'll be happy to assist you further.