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Pete itpeter
Pete itpeter,
Category: Appliance
Satisfied Customers: 29226
Experience:  dasdasd
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We have neff fridge freezer. The ice dispenser has stopped

Customer Question

We have neff fridge freezer. The ice dispenser has stopped working. It makes the cubes but won't come out into the glass, just stays in the dispenser
JA: What's the brand and model of your freezer? How old is it?
Customer: It is a Neff fridge freezer and is 3.5 years old.
JA: How long has this been going on with your freezer? What have you tried so far?
Customer: Just 2 days. We have emptied the ice maker and there doesn't seem to anything obvious stopping the ice coming into the glass
JA: Anything else we should know to help you best?
Customer: Don't think so
Submitted: 18 days ago.
Category: Appliance
Expert:  Pete itpeter replied 18 days ago.
Hello, I am Pete and I'll be happy to assist you today.
Customer: replied 18 days ago.
Hello Pete. Any idea why the cubes won't cone out. There doesn't seem to be anything that should stop them
Expert:  Pete itpeter replied 18 days ago.

This can happen if there is a buildup of ice inside the dispenser.

To resolve the issue you will need to defrost the ice dispenser unit. You can use a hairdryer to carefully speed up the defrosting process.

Expert:  Pete itpeter replied 18 days ago.

Does that fully answer your question? Please let me know if you have any further questions on this topic and I'll be happy to assist you further.

Customer: replied 18 days ago.
Thank you. I will try that
Customer: replied 18 days ago.
Goodbye
Expert:  Pete itpeter replied 18 days ago.
You are very welcome :)
Have a great weekend!
Pete