Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** Support Technician with over 10 years of experience, and I will assist you with your appliance today. I am sorry to hear you are having trouble with your appliance. I understand how frustrating that can be.
Can you please provide its Product number for me to check please. (PNC, e.g.###-##-####
It is located on the rating plate together with the model number.Usually the rating plate is on the door or inside the appliance.
No worries.There's no time pressure on this topic - it will stay open to you for many days, and you can reply at any time.
Please bear with me whilst I look into this for you.
Does your fridge shows an alarm, red warning light, flashing triangle or beeps?
1. Wait approx. 12 hours for the appliance to achieve the correct temperature if you have just set it up.
2.Too much food will also affect the air flow in your fridge, do not overfill your fridge.
3.Check whether the door seal and hinges are clean and undamaged.Check whether the door is closed properly and avoid leaving the door open for a long time.
4.Defrost the appliance and switch it on again.
Leave it unplugged and empty with door open for around 12-24 hours.
Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.The problem should be resolved.
5.If the above suggestions do not work, I recommend contacting an Authorized Service Center or please contact 03445 611 611 to book a repair.
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