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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8175
Experience:  18+ years experience as Appliance Tech.
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Blomberg kgm9691 fridge not cooling, Freezer working fine.

Customer Question

Blomberg kgm9691 fridge not cooling,
Freezer working fine.
Submitted: 19 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 19 days ago.

Good afternoon and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Blomberg Fridge Freezer.

Expert:  KevinWhiteJA replied 19 days ago.

Please allow few minutes while I check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 19 days ago.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 12-24 hours.

Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Expert:  KevinWhiteJA replied 19 days ago.

Alternatively, you may call Blomberg at 0330(###) ###-####to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 19 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

Customer: replied 19 days ago.
Thanks
Expert:  KevinWhiteJA replied 19 days ago.

You're welcome and Good Luck.