Appliance
Appliance Repair Questions? Ask a Technician for Answers ASAP
Good evening, and welcome to the Technical section in Just Answer, an independent paid question and answer platform that matches customers' questions to experts in various skills. My name is ***** ***** I'll be happy to help you today.I'm sorry to hear of your hob problem.
There can be strange behaviour if the appliance isn't properly earthed. Who installed it?
Your daughter has the same problem in your house, or in her own house?
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OK. I think we have to put your daughter's hob problem aside for now, because even if it's exactly the same symptom AND exactly the same cause, she's not available for fault-finding at the moment. Or is it exactly the same make and model, potentially from the same batch?
OK, so if it turns out that yours is faulty then you're within the period were Wickes is responsible, which makes things easy. I would put Wickes on notice that you might be doing this. In the meantime....,I suspect the Gas Safe registered engineer made an assumption that the electrical supply to the hob was fault-free. Do you know how it's electrically connected?
OK. I was going to offer guidance on testing the connection.
In case you aren't aware, you have considerable rights as a consumer under the Consumer Rights Act 2015. Since the fault occurred within six months of purchase, the onus is on the merchant (i.e. WIckes) to prove that the fault wasn't introduced during manufacture.