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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8143
Experience:  18+ years experience as Appliance Tech.
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We have a Neff full sized integral dishwasher. Model number

Customer Question

We have a Neff full sized integral dishwasher. Model number S42M69N0GB/D5. FD9701. ZN-Nr 00015. Type SD6P1F
JA: Do you know the model of your Neff dishwasher? How old is it?
Customer: we put 45 minute program on and cannot start
JA: How long has this been going on with your Neff dishwasher? What have you tried so far?
Customer: a *. (Star) sign in middle of screen is flashing. What does this mean.?
JA: Anything else we should know to help you best?
Customer: we have given you the model number. S42M69NOGB/D5
Submitted: 15 days ago.
Category: Appliance
KevinWhiteJA
Expert:  KevinWhiteJA replied 15 days ago.

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Neff dishwasher.

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Expert:  KevinWhiteJA replied 15 days ago.

Please attach an image of the control, with the * symbol that appears.

To attach an image, please click here and follow the step by step instructions.

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Customer: replied 15 days ago.
We will call you
Expert:  KevinWhiteJA replied 15 days ago.

The automated phone call message is optional and premium service.

Sorry, I am not available for phone calls, and I am happy to help this way.

However, if you opt for phone call then another expert will call you based on their availability.

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Expert:  KevinWhiteJA replied 15 days ago.

The star symbol in this model indicates an issue with the Rinse aid, you will have to check and refill the salt and rinse aid.

If there is anything else I can help you with, please let me know.

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Expert:  KevinWhiteJA replied 15 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

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Customer: replied 15 days ago.
We have solved it. Cancel everything
Customer: replied 15 days ago.
Goodbye
Expert:  KevinWhiteJA replied 15 days ago.

Excellent, Glad it is sorted :)

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Expert:  KevinWhiteJA replied 15 days ago.

For payments, cancellations etc. please contact customer support.

Sorry, I can only provide technical assistance and do not deal in payments.

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