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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8175
Experience:  18+ years experience as Appliance Tech.
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Our Beto hob keeps cutting out when we use more than two

Customer Question

Hi. Our Beto hob keeps cutting out when we use more than two rings
JA: Is your hob gas or electric? How old is it?
Customer: Brok, it’s electric 😎
JA: How long has this been going on with your hob? What have you tried so far?
Customer: Beko
JA: Anything else we should know to help you best?
Customer: I would say about two years
Submitted: 18 days ago.
Category: Appliance
KevinWhiteJA
Expert:  KevinWhiteJA replied 18 days ago.

Good day and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Beko Hob.

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Expert:  KevinWhiteJA replied 18 days ago.

Please provide its complete model number.

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Customer: replied 18 days ago.
Well, it’s on atm so can’t get at it
Expert:  KevinWhiteJA replied 18 days ago.

OK, I understand.

However, without the information requested in my previous response, I can only give you a general answer however, I hope this helps.

This indicates the NTC sensor located inside the hob or the control board is faulty and will need replacement.

To solve the issue, please follow these instructions:

You will have to leave the appliance completely unplugged or turned off at the mains for around 1 hour.

Then plug it back and it should work however, if the issue is still there, you will have to replace the control board.

Alternatively, you may call Beko at 0330(###) ###-####to book repair.

If there is anything else I can help you with, please let me know.

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Expert:  KevinWhiteJA replied 18 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

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