How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8175
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

Programme does not advance to spin, Bosch varioprrfect, a

This answer was rated:

Programme does not advance to spin
JA: What's the brand and model of your appliance? How old is it?
Customer: Bosch varioprrfect
JA: How long has this been going on with your Bosch appliance? What have you tried so far?
Customer: a week. Tried both cotton and mixed load progs
JA: Anything else we should know to help you best?
Customer: the 15 min progr works ok.

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Bosch washing machine.

Please provide its complete model number (from the label/rating plate located inside the door).

Good day,

Without the model number requested in my previous response, I can only give you a general answer however, I hope this helps.

These issues occur if the drain is clogged or if the heating element is faulty.

Please try this to solve the issue:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impeller rotates, then reconnect everything and plug it back.

Then try any program and it should work however, if the issue appears again, then I am afraid, the heating element will need replacement.

Alternatively, you may call Bosch at 03448 928 979 to book repair.

If there is anything else I can help you with, please let me know.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 16 days ago.
Dear *****
Thank you. I’m ashamed to say your simple suggestion has cured the problem (ashamed since it should be something done routinely). Very grateful to you for saving me a callout fee. Kind regards. Jennifer

Dear *****nifer,

There is no need to be ashamed, I am glad it is sorted.

You are very welcome and Good Luck.

Have a wonderful day.