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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8170
Experience:  18+ years experience as Appliance Tech.
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My Hoover fridge/freezer appears to have stopped working.

Customer Question

Hello. My Hoover fridge/freezer appears to have stopped working. There is no real cold to the fridge and stuff has started to defrost in my freezer; def no coldness in there.
JA: Do you know the model of your Hoover fridge? How old is it?
Customer: i don't recall the model. Is there somewhere on it that gives me that info? It was purchased about 3 years ago.
JA: How long has this been going on with your Hoover refrigerator? What have you tried so far?
Customer: noticed last night/this morning. I haven't tried anything as I know nothing about them. I've turned the dial on the fridge up.
JA: Anything else we should know to help you best?
Customer: can't think of anything else. it's a frost free and we purchased it from Argos.
Submitted: 16 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 16 days ago.

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Hoover Fridge Freezer.

Expert:  KevinWhiteJA replied 16 days ago.

Please provide its complete model number. 

Customer: replied 16 days ago.
I don't know the model number. Is there somewhere on it that may tell me?
Expert:  KevinWhiteJA replied 16 days ago.

Yes, it can be found on the label located behind the vegetable drawer.

Customer: replied 16 days ago.
hello?
Expert:  KevinWhiteJA replied 16 days ago.

Yes hello again,

Have you received my previous message ?

Yes, it can be found on the label located behind the vegetable drawer.

Customer: replied 16 days ago.
OK I am checking now....
Customer: replied 16 days ago.
there is no label there
Expert:  KevinWhiteJA replied 16 days ago.

OK, no problem.

Without the model number, requested in my previous response, I can only give you a general answer however, I hope this helps.

If the fan is working then this indicates, temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Expert:  KevinWhiteJA replied 16 days ago.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 12-24 hours.

Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again and the fan is working. then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Expert:  KevinWhiteJA replied 16 days ago.

Alternatively, you may call Hoover at 03444 995 599 to book repair.

If there is anything else I can help you with, please let me know.

Customer: replied 16 days ago.
Thank you very much for all your help.
Expert:  KevinWhiteJA replied 16 days ago.

You're welcome and Good Luck.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.