How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8116
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

Why does 569 appear on my machine at end of cycle, Hoover

This answer was rated:

Why does 569 appear on my machine at end of cycle
JA: What's the brand and model of your appliance? How old is it?
Customer: Hoover H3W49TE
JA: How long has this been going on with your Hoover appliance? What have you tried so far?
Customer: I just got it 14th June
JA: Anything else we should know to help you best?
Customer: It’s working perfectly just wondered what that meant 569

Good day and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Hoover washing machine.

Are you sure it is 569 not E69 ?

Customer: replied 11 days ago.
Thought it was 569 can’t be sure
Customer: replied 11 days ago.
What does E69 mean
Customer: replied 11 days ago.
Don’t want a phone call

The automated phone call message is optional and premium service.

Sorry, I am not available for phone calls, and I am happy to help this way.

However, if you opt for phone call then another expert will call you based on their availability.

569 or E69 is not a valid error code however, E09 in Hoover washing machine is motor triac fault usually caused by faulty control board that will need replacement.

Customer: replied 11 days ago.
Can you nswer my question?

As the error code appears at the end of cycle, please try this to solve the issue:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impeller rotates, then reconnect everything and plug it back.

Yes, your question is already answered, please refresh and read my messages.

Then try any program and it should work however, if the issue appears again, then I am afraid, the control board is faulty, and will need replacement.

Alternatively, you may call Hoover at 03444 995 599 to book repair.

If there is anything else I can help you with, please let me know.

Customer: replied 11 days ago.
As this is a new machine can I get someone out to sort this ot as I’m 75 and unable to do this testing
Customer: replied 11 days ago.
Many thanks for your help

Yes, you may call Hoover and get it repaired under warranty.

You're welcome and Good Luck.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

Customer: replied 11 days ago.
That’s great thanks Kevin

You are very welcome and Good Luck.

Have a wonderful day.

KevinWhiteJA and other Appliance Specialists are ready to help you