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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8143
Experience:  18+ years experience as Appliance Tech.
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I have a Siemens schott ceranstovetop. I used it on Sunday

Customer Question

I have a Siemens schott ceran(###) ###-####stovetop. I used it on Sunday night and upon going to use it again last night noticed a large crack around the touch controls. I didn't drop anything on it nor was i aware of it happening, but now the induction rings don't seem to register that there is anything on them and turn off after a short while. Is the problem repairable or does the whole stovetop need replacing?
JA: Is your Siemens range gas or electric? How old is it?
Customer: electric
JA: How long has this been going on with your Siemens range? What have you tried so far?
Customer: I noticed the problem last night, could only have occured on Saturday night
JA: Anything else we should know to help you best?
Customer: no
Submitted: 13 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 13 days ago.

Good day and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Siemens Hob.

Expert:  KevinWhiteJA replied 13 days ago.

Please provide its complete model number (starts with E Nr).

Customer: replied 13 days ago.
E9001172841
Expert:  KevinWhiteJA replied 13 days ago.

I am afraid, that number is *****

Please attach an image of the hob, if you do not have the model number.

Expert:  KevinWhiteJA replied 13 days ago.

Good day,

Without the information requested in my previous response, I can only give you a general answer however, I hope this helps.

This indicates the control board is faulty, and will need replacement.

That may have blown hence, caused the crack.

Please leave the hob unplugged till it is repaired.

Alternatively, you may call Siemens at 03448 928 999 to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 13 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.