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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8163
Experience:  18+ years experience as Appliance Tech.
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I have a Candy fridge noCRU160K, Candy 12 years old it was

Customer Question

I have a Candy fridge noCRU160K
JA: Who makes your fridge? How old is it?
Customer: Candy 12 years old it was bought as a kitchen refurbishment by Magnet kitchens in June 2010.
JA: How long has this been going on with your refrigerator? What have you tried so far?
Customer: The salad bowl is filling with water and the outlet drain at the back of the fridge was blocked.
JA: Anything else we should know to help you best?
Customer: I’ve removed the dirt which seemed to be the problem but the water continues to collect in the gulley.
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good afternoon and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Candy Fridge.

Expert:  KevinWhiteJA replied 15 days ago.

Please allow few minutes while I check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 15 days ago.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 6-24 hours.

Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or control board to resolve the issue.

Alternatively, you may call Candy at 03448 470 406 or 03446 923 607 to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 15 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

Customer: replied 15 days ago.
I’ve decided not to go ahead with this and buy a new fridge.
Would you please cancel my secure. just
Thank you
Expert:  KevinWhiteJA replied 15 days ago.

I understand, however, for payments, cancellations etc. please contact customer support.

Sorry, I can only provide technical assistance and do not deal in payments.