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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8175
Experience:  18+ years experience as Appliance Tech.
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I have a Kenwood fridge freezer KSBSX17 - 4 years old. There

Customer Question

I have a Kenwood fridge freezer KSBSX17 - 4 years old. There is a noise near the top of the unit as though the compressor is nocking. It is working and the temperatures are ok at the moment. Any suggestions please.
JA: Does the noise get louder or softer when changing the temperature setting?
Customer: Many thanks
JA: How long has this been going on with your Kenwood refrigerator? What have you tried so far?
Customer: about 3 days over the weekend - nothing is over the airflow parts inside.
JA: Anything else we should know to help you best?
Customer: No - it is always very quiet but something is rattling inside
Submitted: 17 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 17 days ago.

Good afternoon and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Kenwood Fridge Freezer.

Expert:  KevinWhiteJA replied 17 days ago.

Compressor is located at the bottom of the Fridge freezer not at the top.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

The noise that you hear could be coming from the fan, that may be hitting ice build up.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 6-24 hours.

Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.

The problem should be resolved.

Expert:  KevinWhiteJA replied 17 days ago.

However, if the issue appears again, and you get same rattling noise then the problem is with fan motor, that will need replacement.

Alternatively, you may call Kenwood at 0344(###) ###-####to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 17 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.