Appliance
Appliance Repair Questions? Ask a Technician for Answers ASAP
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Press and hold the ALARM/BELL symbol for around 10 seconds, then try and let me know if it works.
Sure, Thanks.
OK, please follow same advise to turn off the lock.
Can you attach an image of the control with lights that remain lit on the control >
To attach an image, please click here and follow the step by step instructions.
Yes, Thank you.
If you press and hold the BELL button for 4 seconds, the Key symbol disappears ?
OK, please click here to download its User Manual.
Then follow the instructions given on page#21 and page#22 to access Basic settings.
From basic settings, reset the hob to factory default.
OK, please try and let me know if that works.
Well, no, the hob must be off in order to access the basic settings.
Yes, and then within first few seconds try to access basic settings.
Please read all of it and then try.
OK, If still it won't work then I am afraid, the PC board is faulty and will need replacement.
The automated phone call message is optional and premium service.
Sorry, I am not available for phone calls, and I am happy to help this way.
However, if you opt for phone call then another expert will call you based on their availability.
There are three power boards, two PC boards and one operating module.
The operating module (touch control) is fine however, I believe one of the PC board is faulty and will need replacement.
You may try this before replacement:
Please leave the hob completely unplugged for around 4 hours.
Then press and hold the START button and TIMER button on the hob together.
Keep them held in, and ask someone to plug it back.
Then wait for another 10 seconds and let go off these buttons, this should reset the control.
No problem.
However, after all this, if the issue is still there, you will have to replace the PC Board.
Alternatively, you may call Neff at 03448 928 989 to book repair.
If there is anything else I can help you with, please let me know.
Yes, that is correct.
You're welcome and Good Luck.
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