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Pete itpeter
Pete itpeter,
Category: Appliance
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Hy there, 2021, LG nanocell tv, I've tried everything, No

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Hy there
JA: What's the brand and model of your appliance? How old is it?
Customer: 2021, LG nanocell tv
JA: How long has this been going on with your LG appliance? What have you tried so far?
Customer: I've tried everything
JA: Anything else we should know to help you best?
Customer: No The lg is blocked in Power only mode
Hello, I am Pete and I'll be happy to assist you today.
Did you have any recent power outages?
Customer: replied 16 days ago.
Hy there pete
Customer: replied 16 days ago.
No, the TV is brand new, just take it out from the box
Customer: replied 16 days ago.
File attached (5MT1TGV)
Customer: replied 16 days ago.
File attached (176VLM5)
Have you followed the steps using the remote control to switch the TV to User mode?
Customer: replied 16 days ago.
this is the message shown and this is the TV, I have no input button on the remote control, the remote control is working and the TV is receiving signal from th
Customer: replied 16 days ago.
The remote cause I can see the led blink when I press it ‍♂️
Customer: replied 16 days ago.
The remote doesn't have an instop key you have photo above with the remote
What is the full model number of your LG nanocell TV?

The instop button is only available on the service remote control which the factory or retailer will have.

The TV should have been put into user mode before it was sold to you.

To get your TV into user mode you will need to contact the retailer who sold you the TV, or get in touch with a local LG TV retailer.

Does that completely answer your question? Please let me know if you have any follow up questions or if anything in this answer was unclear, and I will be happy to help.

Hi, just following up on your question - please let me know if you have any further questions about this and I'll be more than happy to help :) Have a great day, Pete.

Pete itpeter and other Appliance Specialists are ready to help you
Customer: replied 16 days ago.
it's all good, I'm going to return it to the seller. Thank you ❗️

You are very welcome :) Have a great day, Pete.