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Martyn Lloyd
Martyn Lloyd,
Category: Appliance
Satisfied Customers: 3598
Experience:  Owner/Partner at Bargain Box
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I’ve just had a creative icon delivered today. Got it set

Customer Question

I’ve just had a creative icon delivered today. Got it set up, but I can’t get the accessory tray off to try the embroidery unit. Any ideas please? I’m reluctant to give it a good pull just in case I break something
JA: What specific appliance does this involve?
Customer: Pfaff Creatuve icon seeing machine
JA: How long has this been going on with your Pfaff sewing machine? What have you tried so far?
Customer: i be only got it today, I VE tried looking for a release button but there isn’t one, tried just pulling it but that hasn’t worked either
JA: Anything else we should know to help you best?
Customer: no I don’t think so
Submitted: 16 days ago.
Category: Appliance
Expert:  Martyn Lloyd replied 16 days ago.

<span style="font-size:12.0pt;font-family:"Times New Roman",serif;
mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-AU">Hi, my
name is Martyn.

<span style="font-size:12.0pt;font-family:"Times New Roman",serif;
mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-AU">I am
happy to try and help work with you to try to get this resolved if I can.

<span style="font-size:12.0pt;font-family:"Times New Roman",serif;
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Techs here, not employees of the site, but users who help on here as time
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'experts' are recruited from across the globe, I am in Australia

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Please give me some time to review your question and compile a reply, or
ask for more detail

Expert:  Martyn Lloyd replied 16 days ago.

Free Arm To use the free arm, slide off the accessory tray. When attached, a hook keeps the accessory tray locked to the machine. Remove the tray by sliding it to the left. (p 14, 28)


User's Guide - Pfaffhttps://www.pfaff.com › creative-icon-user-guide

The built-in user's guide contains all of the information found in the printed user's guide packed with your creative icon™

Customer: replied 16 days ago.
I’ve checked the users guide, my problem is the tray won’t slide off it seems to be jammed
Expert:  Martyn Lloyd replied 15 days ago.

I suggest you contact the supplier, they should be a straightforward fitment

Best Wishes

Customer: replied 10 days ago.
Problem solved. Thank you