How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8159
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

Just had a new machine installed and when we came down in

This answer was rated:

just had a new machine installed and when we came down in the morning the drum was full of water? it had not been used yet so why would it fill with water?
JA: What's the brand and model of your appliance? How old is it?
Customer: brand new HW68AMBCB/1 hOOVER
JA: How long has this been going on with your Hoover appliance? What have you tried so far?
JA: Anything else we should know to help you best?
Customer: NO

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your new Hoover washing machine.

The appliance was turned on overnight or it was off ?

Customer: replied 14 days ago.

OK, and it was plugged in ?

Customer: replied 14 days ago.
plugged in

Thank you.

I am afraid, the inlet valve and/or control board is faulty, and will need replacement.

That is the reason it filled overnight by itself.

You should contact the dealer from where you purchased this washing machine, and immediately get it replaced with another one.

If there is anything else I can help you with, please let me know.

KevinWhiteJA and other Appliance Specialists are ready to help you

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.