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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8170
Experience:  18+ years experience as Appliance Tech.
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I’ve got a Bosch logixx 7 washing machine and I’ve just

Customer Question

I’ve got a Bosch logixx 7 washing machine and I’ve just cleaned the filter,I put some washing machine cleaner in and now it keeps flashing and refuses to start, and the door will not open, help please !!!
JA: Have you tried resetting your Bosch washer by unplugging it for 60 seconds then plugging it back in? How old is it?
Customer: yes I’ve unplugged it aa
JA: How long has this been going on with your Bosch washer? What have you tried so far?
Customer: Unplugging and it is 8 years old
JA: Anything else we should know to help you best?
Customer: Flashing 400,spin and end showing and beeping something going on in background
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Bosch washing machine.

Expert:  KevinWhiteJA replied 15 days ago.

Please provide its complete model number (starts with E Nr).

Customer: replied 15 days ago.
The door is jammed
Expert:  KevinWhiteJA replied 15 days ago.

I understand, if you cannot provide the model number, please share an image of the control with all the lights that remain on or will flash.

To attach an image, please click here and follow the step by step instructions.

Expert:  KevinWhiteJA replied 15 days ago.

Good day,

Without the information requested in my previous response, I can only give you a general answer however, I hope this helps.

These issues occur if drain is clogged or if carbon brushes for motor are worn out and will need replacement.

If the control is locked, press and hold the START button or two buttons with LOCK symbol together for around 10 seconds to unlock the control.

Please try this to unlock the door:

Please unplug the appliance and remove the bottom front flap.

Keep some beach towels and shallow container under the filter.

Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Now, with your fingers check if impeller rotates.

Then you will see a pull tab next to the filter, pull it to open the door.

Now, reconnect everything and plug it back.

Then try an empty wash cycle and if the error returns, I am afraid door lock and/or motor carbon brushes are faulty and will need replacement.

Alternatively, you may call Bosch at 03448 928 979 to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 15 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.