Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an appliance technician for 20 years.
I work with a language translation program and would be very grateful for your understanding.
I'm sorry I can't talk on the phone, but another expert can do it for you if you wish. If you were to book the phone service, then you may have to wait a little while until another expert becomes free and accepts your phone request.
I will try to help you as much as possible via chat.
I am sorry that you are having this problem! Please give me a few minutes to check what kind of device you have and download the correct documents. If you have not written the model number or manufacturer please write it to me now.
I ask you now for a little patience.
It may be that the door is not closed properly or is registered that way. It is also possible that you have activated a key lock.
Can you describe what symbols you see on the control panel or display? Or send me a photo of it so I can examine it. You have a place below the right side of the message box where you can attach photos.
Here is a link how it is described how you can send photos.
You may then have problems with the water inlet. It may be that the rinse programmes do not work because the inlet valve for the rinse process is faulty. It is very difficult for me to decide from a distance. If the rest of the programmes work and some of the other programmes don't, then either a valve or the control board is faulty. Have you already done a reset by switching it off and disconnecting the power supply for 1 hour?
Then please try this first and then write me another message so that we can continue.
Ok please good luck and success
That is of course a pity that it did not work. As I said, either a valve is defective or the control board is faulty. It must be professionally checked and replaced if necessary.